RETURNS AND EXCHANGES
All Veterinary Diet Products are 100% Guaranteed by our partner food companies. We only need the original bag or cans to make the return for a full refund.
Most Sales Final. We only exchange items if they are defective or damaged or do not fit properly.
In circumstances where you consider a product defective or damaged, please email us within 48 hours of receipt of order with details of the products and defect/damage. Email firstname.lastname@example.org with your information, any helpful pictures and we will make it right.
If there is a discrepancy in size, an exchange may be issued for the same product, in a different size,
e.g. collars, leashes, clothing, etc. within 5 business days of receipt without any additional charges.
After 5 business days, all exchanges will incur a 10% restocking fee.
Seasonal items are not eligible for exchange.
ALL ITEMS MUST BE RETURNED IN THE ORIGINAL PACKAGING IN SALEABLE CONDITION TO BE CONSIDERED FOR EXCHANGE. IF NOT IN THE ORIGINAL PACKAGING, THE ITEM WILL NOT BE EXCHANGED!
Please note that all returns must me made through the clinic and we do not pay for shipping on returns.
All inquiries regarding returns and/or exchanges can be directed to email@example.com We would be happy to make things right!